Frequently Asked Questions

What is Revenue Cycle Management (RCM) in healthcare, and why is it important?

RCM is the end-to-end process of managing patient billing, from scheduling and insurance verification to claims submission, payment posting, and denial management. Finnastra optimizes every stage to ensure faster payments and no revenue leaks.

Common causes include coding errors, eligibility issues, and missing documentation. At Finnastra, we use a 1,000+ rule pre-bill edit system and payer-specific checks to reduce denials by over 95%.

Patient responsibility has grown significantly. Finnastra improves collections by offering automated eligibility checks, upfront cost estimates, card-on-file options, and SMS payment reminders—boosting patient pay by 20–30%.

Top RCM metrics include: Days in A/R,

  • Net Collection Rate,
  • First-Pass Claim Acceptance,
  • Denial Rate, and
  • Clean Claim Rate.

Finnastra’s analytics dashboard delivers these insights in real time, helping providers track
performance and take action.

Our denial management team categorizes denials, identifies root causes, and resubmits corrected claims within 24–48 hours. We also implement long-term fixes to prevent recurring issues.

Yes. We support seamless integration with major systems like eClinicalWorks, Athena, Osmind,Kareo, DrChrono, AdvancedMD and Epic—ensuring no disruption to your existing clinical workflow while optimizing billing processes.

By outsourcing RCM, you avoid staffing, training, software, and compliance overheads. Finnastra’s expert team lowers your cost-to-collect while improving reimbursement speed and accuracy.

Absolutely. We operate on SOC 2-certified, HIPAA-compliant infrastructure with strict access controls and encrypted data exchanges—ensuring your PHI and financials are secure.

We specialize in RCM for Hospital, multi-specialty clinics, Behavioural health, pain management, Ambulatory Surgery Centres, Spravato® providers, Primary Care, and more. Our workflows are tailored for each specialty’s unique billing and compliance needs.

Clients typically see improvements in collections, denial rates, and A/R days within the first 30–45 days. Our structured onboarding and transition process ensures minimal disruption and measurable gains quickly.

In-house billing requires staffing, training, software, and compliance oversight. Outsourcing to Finnastra provides 24/7 expert support, real-time analytics, and specialty-specific workflows—all at a fraction of the cost of running an internal team.

In-house teams often struggle with high staff turnover, limited payer knowledge, poor denial follow-up, and compliance risks. Finnastra’s dedicated billing teams solve these issues with specialized expertise, automated workflows, and audit-ready processes.

Not at all. Small and mid-size practices often benefit the most. Finnastra provides scalable RCM solutions that grow with your practice, allowing even solo or small groups to compete with the billing performance of large systems.

We’ve built a streamlined, tech-enabled billing infrastructure with experienced staff, which reduces labor costs and eliminates inefficiencies. That’s why we can offer high-performance RCM at industry-low pricing—without cutting corners.

No—Finnastra provides complete visibility with daily reports, KPI dashboards, and real-time updates. You retain full control and decision-making power, while we handle the execution and optimization.

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Better Healthcare is Our Mission