Privacy Policy

Finnastra (“we,” “our,” “us”) respects your privacy and is committed to protecting it through our compliance with this Privacy Policy. Based out of Delaware, US, Finnastra is a technology-driven, value-based organization specializing in comprehensive Revenue Cycle Management (RCM) solutions. This policy explains how we collect, use, disclose, and safeguard your information when you interact with us.

Information We Collect

We may collect the following categories of information:

• Personal Information: Name, email address, phone number, mailing address, and other identifying details you voluntarily provide when contacting us.
• Professional Information: Practice details, business information, and billing data relevant to the services we provide.
• Technical Information: IP addresses, browser type, operating system, and device identifiers collected automatically through cookies and similar technologies.
• Health-Related Data: Limited patient information strictly required for providing Revenue Cycle Management services, in compliance with HIPAA and applicable laws.

How We Use Your Information

We use the collected information to:

• Deliver and improve our customized RCM solutions.
• Simplify billing processes and ensure accurate claim submissions.
• Enhance your revenue performance and streamline reimbursement cycles.
• Communicate with you regarding services, inquiries, and updates.
• Comply with legal, regulatory, and contractual obligations.

Information Sharing and Disclosure

We do not sell or trade your personal information. We may share information only under the following circumstances:

• With Service Providers: Third-party vendors who support our technology-driven operations, bound by confidentiality agreements.
• For Legal Compliance: To comply with applicable laws, regulations, subpoenas, or government requests.
• For Business Operations: In case of mergers, acquisitions, or restructuring, where your data may be transferred securely.

Data Security

We implement industry-standard security practices to protect your information against unauthorized access, alteration, disclosure, or destruction. These include encryption, access controls, and secure data storage methods. While we strive to safeguard all data, no system is 100% secure, and we encourage safe handling of your own sensitive information.

Data Retention

We retain your information only as long as necessary to fulfill service obligations, comply with legal requirements, and resolve disputes. Once data is no longer required, it is securely deleted or anonymized.

Your Rights

Depending on applicable laws, you may have rights to:

• Access, update, or correct your personal information.
• Request deletion of your data.
• Restrict or object to processing in certain circumstances.
• Receive a copy of your information in a portable format.

To exercise these rights, please contact us as per the details provided.

Cookies and Tracking Technologies

Our website may use cookies and similar tools to enhance your browsing experience, analyze traffic, and improve service functionality. You can control cookie preferences through your browser settings.

Compliance with HIPAA

As a Revenue Cycle Management provider, Finnastra strictly adheres to HIPAA regulations. Any protected health information (PHI) shared with us is handled under secure protocols, ensuring confidentiality, integrity, and compliance at all times.

Communications and Messaging Policy

By providing your contact information, you may receive communications from Finnastra related to services, updates, or account-related notifications.

• Message Frequency: You may receive up to 20 messages per week.
• Types of Messages: Service updates, billing notifications, support information, and account-related alerts.
• Opt-Out Instructions: You have the right to opt out of receiving future communications at any time. To stop receiving SMS messages, simply reply STOP. To manage preferences via email, follow the unsubscribe link provided.
• Message and Data Rates Disclosure: Standard message and data rates may apply depending on your mobile carrier.
• Support Contact Information: For assistance, reply HELP to SMS messages, email us at info@finnastra.com, or call +1 (914) 373-7338.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before sharing information.

Children’s Privacy

Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that such data has been collected, it will be deleted promptly.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date.

Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, don’t hesitate to get in touch with us at:

Finnastra

📍 Location: 500 Delaware Ave Ste 1 1960, Wilmington, DE 19899, United States
📧 Email: info@finnastra.com
📞 Phone: +1 (914) 373-7338

SMS Consent Disclaimer

By providing your phone number, you consent to receive SMS messages from Finnastra regarding service updates, billing notifications, support information, and account-related alerts. Message frequency may be up to 20 messages per week. Message and data rates may apply.

You can opt out at any time by replying STOP to cancel. For assistance, reply HELP, email us at info@finnastra.com, or call +1 (914) 373-7338.

Your personal information will never be shared for promotional purposes.