No. We do not apply automatic annual escalations. In fact, if your volume increases, we may reduce our rates to support a long-term, successful partnership.
Our agreement remains in effect until terminated by either party with 30 days’ written notice. This period allows us to close out A/R, ensure data transfer, and support a smooth transition.
All data is handled with strict confidentiality. We are HIPAA-compliant and SOC-certified, and follow industry-standard data protection and access protocols.
Yes. If you’re pleased with our services and refer us to a colleague, Finnastra will offer a reward as a token of gratitude for your support.
We believe in 100% transparency. All payer contracts, financial reports, denial logs, and work status updates are readily available to our clients.
Yes. Every client—regardless of size or volume—is assigned a dedicated account manager for personalized support and communication.
Absolutely. While Finnastra offers end-to-end RCM, we also provide modular services tailored to your specific needs—be it A/R follow-up, coding, prior auth, or credentialing.
No. We work with your existing EHR or PM software (e.g., Athena, Kareo, Osmind, AdvancedMD) to avoid disrupting your workflow.
If you don’t have an EHR, we’ll provide our in-house EHR platform free of cost, or help you evaluate and choose a third-party system that fits your needs.
We issue monthly invoices based on the selected billing plan, with full transparency and itemized details.
No. If there are zero claims or collections in a given month, you will not be billed for that period.
Yes. Every invoice includes a complete breakdown of collections and the corresponding fee percentage—no vague charges.
Payments can be made via ACH, bank transfer, or another mutually agreed method for ease and security.
We offer flexible plans. If your volume changes, we can upgrade or downgrade your plan accordingly—with mutual agreement.
Any such adjustments are reconciled in the following month’s invoice, ensuring fair billing.
If collections are reduced due to payer actions, we’ll credit the fee portion associated with those amounts in the next billing cycle.
Yes. If your claim volume decreases significantly, we can switch you to a Reduced Volume Plan with adjusted support and fees.
No. We charge no hidden fees, setup costs, or onboarding charges. Everything is disclosed upfront.
That’s absolutely fine. At Finnastra, no practice is too small. Whether you see 5 or 50 patients a week, we provide the same level of attention, dedicated account management, and billing accuracy—because every claim and every dollar matters.
Most of our clients begin seeing improvements in collections, denial rate, and workflow efficiency within just 30 days of onboarding.
