Frequently Asked Questions

Why does provider credentialing take so long?

Credentialing timelines vary by payer but often stretch 60–120 days due to manual processing, incomplete applications, and backlogs. Finnastra accelerates this by preparing flawless applications, managing all follow-ups, and expediting responses through payer portals.

Credentialing verifies the provider’s qualifications (licenses, education, certifications), while enrollment links the provider to payer networks for billing. Finnastra handles both to ensure you’re fully authorized to receive reimbursement.

Most commercial and government payers require re-credentialing every 2–3 years. Finnastra tracks each payer’s timeline and automatically initiates renewals to avoid network removal or payment disruption.

Top issues include incomplete documents, outdated CAQH profiles, or mismatched NPI data. Finnastra ensures every application is payer-ready, thoroughly reviewed, and actively managed until approval.

Finnastra provides a real-time credentialing dashboard that shows which payers are pending, approved, or need follow-up—so you're never in the dark.

Yes. We handle group NPI enrollment, facility contracts, and multi-provider rosters for practices, hospitals, and behavioural health clinics across all payer types.

CAQH ProView is a centralized provider data repository required by most payers. Finnastra ensures your CAQH is kept up to date, properly attested, and securely synced with each credentialing application.

You may see patients, but cannot bill payers until credentialing is complete unless your payer allows retroactive billing. Finnastra tracks which payers support retroactive enrollment and advises you accordingly.

Delays in credentialing mean delayed payments, denied claims, or out-of-network issues. Finnastra integrates credentialing with your billing cycle to ensure seamless reimbursement and timely payer connections.

Absolutely. We operate on SOC 2–certified, HIPAA-compliant platforms, ensuring your sensitive provider and practice data is encrypted, protected, and audit-ready.

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