This client is a network of healthcare providers within a large medical center, specializing in ENT (Ear, Nose, and Throat) services. They offer comprehensive diagnostics, treatments, and surgeries, leveraging advanced technologies to deliver high-quality, patient-centered care.
A mid the COVID-19 pandemic, the medical center expanded its services to include COVID-19 testing for both insured and uninsured patients. The center faced significant operational challenges, including appointment scheduling delays, backlogs in test results, patient inquiries, HRSA billing issues, and payment processing inefficiencies. The surge in testing demand strained their resources, affecting overall patient care and service delivery.
The medical center sought a versatile team to manage appointment scheduling, address patient inquiries efficiently, and ensure timely test result updates. Additionally, they needed support in navigating complex billing procedures and processing payments smoothly to maintain financial operations.
We educated our team on COVID-19 policies and HRSA guidelines to ensure compliance. Transitioning to remote work during the pandemic, we streamlined appointment scheduling, resolved claim rejections promptly, and improved billing accuracy. Our HIPAA-compliant approach protected patient data, ensuring confidentiality and trust.
The center saw improvements in patient appointment scheduling, test result accuracy, financial management, and timely payments, contributing to enhanced operational efficiency and patient satisfaction.
